Hey guys.
On 29 nov 2014, I sent you a payment of $20. tHIS WAS ON A SPECIAL OFFER AT THE TIME. mY ACCOUNT AFTER PURCHASE SHOWED $51 AND SOME ODD CENTS IN CREDIT. i HAVEN'T USE THE ACCOUNT MUCH IN THE LAST 12 MTHS, I NOW SEE THAT I ONLY HAVE $19 CREDIT. YOU TOLD ME WHEN I TOOK THAT OFFER , THAT THERE WAS NO EXPIRY ON CREDITS. WHERE HAS MY MONEY GONE ???
tHANKS, nEIL (40169)

Hello Neil,
I investigated your account. For some reason it thought you subscribed for the annual plan, but the purchase was for credits. It should show correctly now. Thank you for taking the time to write in.