We made a payment to Compupower of $45.99 for a one year subscription on 02/22/2021 via Paypal. When we went to use your service, we were told our subscription has expired. We are under the belief that our subscription to Auction Sniper was to carry over to Bid Slammer. What the heck is going on here??????

Hello Jerrari,
Thank you for your question about your subscription. We checked the logs. On the day you joined (March 28), Powersnipe showed that you had 6 days left in your subscription. It sounds like they made an error in the calculation in this case.
We changed the subscription to run until 02/22/2022, but we would like for you to help us determine what went wrong. Can you send the transaction ID for that payment? We would like to send it over to Powersnipe for confirmation.