Paid for a one month subscription yesterday, and can't access the lower lead-times. WTF?

Subscription # S-9T5023228E6563205

This is not the first time I have had this problem. Please provide a customer service phone number.

We researched this and you have two accounts with us. One created 12/22 and the other on 01/10. We will combine both accounts later, but for the time being we added the month you paid. Sorry for any confusion, I'm not sure how the second account was created.