I am a longtime user. I am getting a message that I'm not in database. Possible emails

[edited]
[edited]
Old email no longer valid. [edited]

I believe I have money on my books. Please advise

Hello Janet,

I located your account which has many snipes left.

Hint: The email we have for you is gmail, but does not have the "r" in "lover".

Would you like for us to make a correction for you?

Yes please change it to [edited]. Thank you.

Please, my email has not yet been corrected. See my message back from earlier today.

[edited]

Apologies for the late reply - somehow we missed the alert that you wrote back. This is updated now. Let us know if we can help further.

Thank you. I have now been able to send myself a reset password. AND I HAVE DONE IT 4 times now? I get a link to reset it and I do. I get a message saying it was successful and follow the link to now log in and so I do. So I log in

Mtnlovertoo
New password

When I hit enter my info just disappears. I don't get an error like wrong pass or wrong Id, it just disappears. So I do it again, reset pass.... Blah blah blah. Please advise, this is very frustrating.

Also the screen is not aligned right. Dont know if that's the issue but the left side of the screen log in screen overlaps the right side reset password side.

I tried to send a pic but I'm unable on this