Hello Carl,
We have responded to your posts. Here is our most recent response:
Thank you for your question about the refund. Due to our contract with our card processor, once a customer disputes a charge, we have to do whatever is necessary to avoid any future charges, e.g. close the account. You clearly had good intentions here, but we aren't allowed much breathing room. In our experience, if the account is charged again, we'll get a call from a "fraud specialist" and have to provide a written explanation why the card was charged again.
bidslammer
