I would have appreciated knowing that PayPal was running more slowly this week, I would have paid for a subscription with a credit card instead. I'd much prefer to refund the service than receive some extra perks, since I can't even use the upgrade features right now.

Hello Katie,
Thank you for your question about your subscription. We reacted as soon as you wrote, which you hopefully noticed. We are now following up to close the issue.
Please let us know if you have any other questions. We welcome any follow-up comments or suggestions you may have.