The bid was not executed although it was higher than the winning bid

same problem with respect to eBay lot #165878848027

Hello Malcolm,
There was an issue on your account preventing free snipes from loading correctly, but it has been corrected. It was a manual error I introduced when handling the last request.
Thank you for taking the time to write in. Please let us know if you need any other assistance.

The missed bids had nothing to do with any reply to a "last request" from me, and there have been still more bids not executed - 155353565994; 155353554712; 165580404199. I doubt I will ever trust your service enough to use it again.

There was an issue on your account preventing free snipes from loading correctly, but it has been corrected. It was a manual error.
You are on the free plan. We don’t guarantee or advertise 100% success with the free servers, although they are still 99.9% or better over the long term.