Snipe Didn't Win?

Go to your Completed tab and click the log icon () next to the snipe. This shows the exact error message eBay returned.

Helpful links:
• Known Error Conditions
• Bulletproof your snipes

Trouble logging in or accessing your account?

Before opening a ticket, please try using the "Log in with eBay" button below. Most account access issues are resolved with this step. If you have changed your eBay ID since you last used BidSlammer, no problem: We will detect the change and grant access to your old account.

Would you like to close your account?

If you would like to close your account, simply stop using it. Or, you can open a support ticket and we can delete your personal information for you.

Would you like to cancel a recurring subscription payment?

If you cancel now,

1. You may continue to use the service until {{ user.subscriptionEndDate_pretty }}.
2. We will not charge you again.
3. You will lose the lower payment price that you locked in when you made the purchase.

Many customers choose to suspend instead. This way, you can keep the discount price, and re-start until a time you choose later.

Trouble refreshing bid and price information?

There is a "Refresh" botton at the top of the table on your "Current Snipes" tab. If you click that, it will refresh the information to the latest values.

If that doesn't work, and the problem continues for over an hour, please let us know.

Account upgrade hasn't taken effect yet?

PayPal IPN's (payment notifications) are running behind this week. Please do not dispute the charge. Please continue with submitting your ticket; we'll add some extra service just to say thanks for taking the time to write in.

Inquring About Bid Groups?

"Bid Groups" are not folders - they are groups of snipes for which you only want to win one item. Once you win an item in a Bid Group, we shut off all of the other snipes in that group. Please see our help page on Bid Groups for more information.