Q: I cannot log in.

First try the reset-password utility . If that doesn't work, log in with eBay .

Q: I lost. Why did I lose?

To see the error for why you didn't win, go to your Completed Snipes tab and hover over the red “?” icon next to your snipe. Because we place multiple snipes for every item, the odds are well above 99.9% that we placed your bid. It is almost always an account-related issue. Newer eBay accounts sometimes experience issues because eBay limits the number of items you can bid on until you complete authorization steps, so make sure that you have set up 2-factor verification at eBay and done the phone verification.

Q: You didn't bid.

There are two primary reasons why you didn't see a bid: 1. You didn't bid high enough for the bid to register at closing time. Keep in mind that your bid is being placed in the closing seconds. For your bid to register, it has to be at least as high as the current price at the time of closing . 2. The item was in a Bid Group , denoted by the “wink” emoji ( ). Bid Groups are not folders. If you see this icon, it means we shut off all the snipes in that Bid Group because you won one of the items in that group already. See Bid Groups for more information.

Q: My bid isn't listed in the bid history.

There are two primary reasons why you didn't see a bid: 1. You didn't bid high enough for the bid to register at closing time. Keep in mind that your bid is being placed in the closing seconds. For your bid to register, it has to be at least as high as the current price at the time of closing . 2. The item was in a Bid Group , denoted by the “wink” emoji ( ). Bid Groups are not folders. If you see this icon, it means we shut off all the snipes in that Bid Group because you won one of the items in that group already. See Bid Groups for more information.

Q: I lost when my bid was higher.

You didn't meet the minimum bid increment .

Q: Will you bid the absolute minimum for me?

Yes. eBay’s proxy bidding system is always in effect, even for snipes. Read How sniping and proxy bidding work together .

Q: Can I be logged out of eBay and BidSlammer and you still bid for me?

Yes. Your computer can be shut down. Our sniping systems bid independently of anything that you do on your computer or mobile devices.

Q: Can I snipe Buy-It-Now listings?

Yes, as long as you bid lower than the listed price . This will convert the Buy-It-Now into an auction, unless the reserve isn't met. So you could place a small bid yourself as soon as the item is listed, which will prevent someone from buying it outright. Also, please note that if you set your snipe at a price that is OVER the listed price, eBay will reject the bid.

Question 1

I cannot log in.

Accepted Answer

First try the reset-password utility. If that doesn't work, log in with eBay.

Question 2

I lost. Why did I lose?

Accepted Answer

To see the error for why you didn't win, go to your Completed Snipes tab and hover over the red “?” icon next to your snipe. Because we place multiple snipes for every item, the odds are well above 99.9% that we placed your bid. It is almost always an account-related issue. Newer eBay accounts sometimes experience issues because eBay limits the number of items you can bid on until you complete authorization steps, so make sure that you have set up 2-factor verification at eBay and done the phone verification.

Question 3

You didn't bid.

Accepted Answer

There are two primary reasons why you didn't see a bid: 1. You didn't bid high enough for the bid to register at closing time. Keep in mind that your bid is being placed in the closing seconds. For your bid to register, it has to be at least as high as the current price at the time of closing. 2. The item was in a Bid Group, denoted by the “wink” emoji (

). Bid Groups are not folders. If you see this icon, it means we shut off all the snipes in that Bid Group because you won one of the items in that group already. See Bid Groups for more information.

Question 4

My bid isn't listed in the bid history.

Accepted Answer

There are two primary reasons why you didn't see a bid: 1. You didn't bid high enough for the bid to register at closing time. Keep in mind that your bid is being placed in the closing seconds. For your bid to register, it has to be at least as high as the current price at the time of closing. 2. The item was in a Bid Group, denoted by the “wink” emoji (

). Bid Groups are not folders. If you see this icon, it means we shut off all the snipes in that Bid Group because you won one of the items in that group already. See Bid Groups for more information.

Question 5

I lost when my bid was higher.

Accepted Answer

You didn't meet the minimum bid increment.

Question 6

Will you bid the absolute minimum for me?

Accepted Answer

Yes. eBay’s proxy bidding system is always in effect, even for snipes. Read How sniping and proxy bidding work together.

Question 7

Can I be logged out of eBay and BidSlammer and you still bid for me?

Accepted Answer

Yes. Your computer can be shut down. Our sniping systems bid independently of anything that you do on your computer or mobile devices.

Question 8

Can I snipe Buy-It-Now listings?

Accepted Answer

Yes, as long as you bid lower than the listed price. This will convert the Buy-It-Now into an auction, unless the reserve isn't met. So you could place a small bid yourself as soon as the item is listed, which will prevent someone from buying it outright. Also, please note that if you set your snipe at a price that is OVER the listed price, eBay will reject the bid.

Question 9

I renamed my eBay UserID. What should I do?

Accepted Answer

If you renamed your eBay UserID, just go to BidSlammer Preferences and click the link to re-authenticate your account. We will detect the change and update your account automatically.

Question 10

Do you have a mobile app?

Accepted Answer

Not at this time.

Question 11

Do you support ___________ auction site?

Accepted Answer

We only support eBay at this time.

Question 12

How do I stop recurring payments / cancel my subscription?

Accepted Answer

If you paid with a credit card, your subscription is not recurring. If you paid with PayPal, if you cancel or stop your recurring subscription, you can still use the service until your term expires. To cancel recurring payments: 1. Log into PayPal. 2. In your list of transactions, click on the payment you made to BidSlammer. 3. Click "View Recurring Payment Details." 4. Where it says, "Status: Active," click "Active" and change it to "Cancel." After these steps, you will be able to continue to have premium service until your term expires.

Question 13

BidSlammer says I won, but eBay says I lost.

Accepted Answer

eBay is correct. Please submit a ticket below. We will update the status of the snipe for you. This is a small bug we are eBay returns “Success“ whenever someone did the exact same amount as the starting price, but they are the second bidder. This causes our system to report a false win.

Question 14

Should I bid in the currency of the listing?

Accepted Answer

Yes. Always bid in the currency of the listing.

Question 15

How can I improve my win success rate?

Accepted Answer

There are many things you can do to improve your success rate. We compiled a few helpful lists.

Question 16

How can I pay by credit card (if my PayPal account is suspended)?

Accepted Answer

If you don't see a “Pay with Credit Card“ button, you can pay with a credit card:

1. Log out of PayPal.

2. On the BidSlammer payment page, click the “Pay with PayPal“ button, which takes you to PayPal.

3. On the PayPal page, click “Pay with Debit or Credit Card.

Question 17

I can't authenticate after multiple attempts.

Accepted Answer

If you are here because an error message directed you, please submit a support ticket.

Question 18

Why isn’t the “Import Watch List” feature working?

Accepted Answer

The “Import Watch List“ button is on the “Watching“ tab on your BidSlammer dashboard. If this is not working, you need to Refresh your authorization, even if your Preferences page says it is current. The auth either expired or you revoked it manually at My eBay without realizing it.

Question 19

Why do I get an “invalid item number“ error?

Accepted Answer

If this is not working, you need to Refresh your authorization, even if your Preferences page says it is current. The auth either expired or you revoked it manually at My eBay without realizing it.

Question 20

Why is my credit card declined?

Accepted Answer

Unfortunately, there isn't anything on our end we can do to correct this; you will need to call your bank. We use Stripe; they handle the transaction from start to finish.

Question 21

I can't authenticate after multiple attempts.

Accepted Answer

If you are here because an error message directed you, please submit a support ticket.

Question 22

How do I delete my account and remove BidSlammer's access?

Accepted Answer

Go to My eBay > Account tab > Site Preferences > Third Party Authorizations > Show. Then delete the authorization for BidSlammer.

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