BidSlammer Support: Contact Us

Contact BidSlammer

March 25 7pm PST - Auth Errors & Hidden Records: (EDITED 3/29 for brevity:) A hacker submitted fake URLs to Google, which triggered a runaway GoogleBot indexing our site. This resulted in the aforementioned issues. Though not directly our fault, of course we're obligated to work around the clock until it's resolved. Once added, snipes are unaffected.

March 27 8am PST: Google responded helpfully and removed all fake URLs. Presently, we’re testing their suggestion for a long-term safeguard to prevent similar misuse.

March 29 9:00am PST: All users: Please log out and log in again, if you have not done so since 9:00am PST. This will set a Google reCAPTCHA v3 cookie—their latest version that identifies you as human without needing to click on bridges, buses, fire hydrants).

First, please check to see if your question is in the FAQ or Help Center .

If you are asking the status of a snipe, first check your Completed tab. See the error that eBay returned by hovering over the error icon (). Or, to see each a log of action we took, click the log icon ().

Common questions:

I can't log in.
I can't authorize my eBay account.
I missed a snipe, and/or I got a strange error.

Can't Login?

There are several ways to login. If none of those work, it is likely because you are using the wrong credentials. If you try to mail a login link, please ensure that you are using the email address associated with your eBay account.

Can't Authorize?

Try the link one more time.

After you authenticate, check your My eBay Third-Party Access tab and check the date of the authorization to see if access was granted correctly.

If you still experience problems, submit a ticket below and we will investigate.

Missed Snipe Info is on Your "Completed" Tab

Read the error
Any issues we encountered with your snipe are shown on your Completed Snipes tab. Just hover your mouse over the icon to see the error we encountered when we placed your snipe.

Check the log
There is also a log icon next to each snipe. Each snipe is logged in detail. Click the log icon to see deep-dive details for every snipe.

Please note: It's unlikely that we missed a snipe, as we place 3 bids from 3 locations for every snipe.

Error Explantions

Before submitting a ticket, please quickly browse our help pages for 50 Error Messages We Handle . and Understanding Trust & Safety Errors .

If that doesn't work, Log in with eBay . This will take you to your dashboard.

Cancel Recurring Payments

When you cancel payments, your subscription continues uninterrupted until the end of its term.

If you paid with PayPal:

Enter your subscription id ({{user.paypalSubcriptionID}})) in the search box.

If you don't see your subscription, go to your Dashboard on our site, click "Subscription" in the left navbar, get your subscription ID, and put that in the PayPal search box.

Click any payment listed, and under "Status," choose the "Cancel" option.

If you paid with a credit card, no action is needed because your subscription is not recurring.

If you still need help, please submit a ticket below.

Name:*

Email:*

eBay Userid:

Item Number:

Subject:*

Did You Miss a Bid?

Before reporting a missed snipe, please

1. Check your Completed tab for the error. If there are snipe times listed, then we placed the snipe.

2. Update your authorization with eBay. Most of our features will not work without proper authorization.

3. Check the list of possible errors, as most of the time, the snipe was executed properly but blocked by some kind of configuration issue.

Trouble logging in or accessing your account?

Before opening a ticket, please try using the "Log in with eBay" button below. Most account access issues are resolved with this step. If you have changed your eBay ID since you last used BidSlammer, no problem: We will detect the change and grant access to your old account.

Would you like to close your account?

If you would like to close your account, simply stop using it. Or, you can open a support ticket and we can delete your personal information for you.

Would you like to cancel a recurring subscription payment?

If you cancel now,

You may continue to use the service until {{ user.subscriptionEndDate_pretty }}.

We will not charge you again.

You will lose the lower payment price that you locked in when you made the purchase.

Many customers choose to suspend instead. This way, you can keep the discount price, and re-start until a time you choose later.

Trouble refreshing bid and price information?

There is a "Refresh" botton at the top of the table on your "Current Snipes" tab. If you click that, it will refresh the information to the latest values.

If that doesn't work, and the problem continues for over an hour, please let us know.

Account upgrade hasn't taken effect yet?

PayPal IPN's (payment notifications) are running behind this week. Please do not dispute the charge. Please continue with submitting your ticket; we'll add some extra service just to say thanks for taking the time to write in.

Inquring About Bid Groups?

"Bid Groups" are not folders - they are groups of snipes for which you only want to win one item. Once you win an item in a Bid Group, we shut off all of the other snipes in that group. Please see our help page on Bid Groups for more information.

Please provide any steps to reproduce your issue. You can submit a screenshot using Paste.Pics ,

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